General Information and Conditions
The following terms and conditions (‘booking conditions’) form the basis of your contract with Australian Pacific Touring Pty Ltd (Botanica’s parent company – “APT”, “Botanica”, “we”, “our”). Please read them carefully as they set out your and our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your “holiday package” are references to the tour or cruise package you have booked with Botanica. References to “excursions” are references to short trips or tours included or available as part of your holiday package.
Governing law - These booking conditions are governed by the law in force in Victoria, Australia.
Before you book
Prices – Deposits – Discounts – Payments Prices listed in this brochure are valid at the time of publication but are subject to change. They may be varied by advertising or special offers, or changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. The most up-to-date pricing may be found on our website - www.botanica.travel. Prices will be confirmed at time of booking and honoured for up to seven days. Once the security deposit is paid the price will be guaranteed. Fares are in Australian currency (see insert for New Zealand dollar & Great British pound) and are land content only. Airfares need to be added. For international tours and cruises a $1,000 security deposit per person per tour or cruise is required within seven days of booking confirmation - unless stated in the terms of a special offer. An additional, non-refundable deposit of $1,500 is required for the Golden Eagle/Shangri-La Express train (this is not covered by our Deposit Cancellation Peace of Mind cover). Final payment is due 100 days prior to departure unless otherwise stated. For Australian and New Zealand tours a $200 security deposit must be received within 7 days of booking. Final payment is due 42 days prior to departure unless otherwise stated. Botanica/APT reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by Botanica/APT within the specified time.
Lord Howe Island BTLHI8
Prices – Deposits – Discounts – Payments
Prices listed on the website are valid at the time of publication but are subject to change. They may be varied by advertising or special offers, or changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. The most up-to-date pricing may be found on our website - www.botanica.travel. Prices will be confirmed at time of booking and honoured for up to seven days. Once the security deposit is paid the price will be guaranteed. Fares are in Australian currency (see insert for New Zealand dollar & Great British pound) and are land content only. Airfares need to be added. A non-refundable security deposit of $1,200 is required within seven days to confirm your reservation. (Please note the $1200 security deposit is not covered by our Peace of Mind policy, should this be taken out). The balance of payment is due no later than 70 days prior to departure. Botanica/APT reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by Botanica/APT within the specified time.
Health & Fitness
Due to the nature of Botanica’s excursions, a high level of mobility is required. As most of the sightseeing on Lord Howe Island is by walking a high fitness level is required. Guests must be healthy and fit, with the ability to walk unaided over a variety of terrains up to maximum of 4 hours a day with breaks. Please note that wheelchairs and other walking aides are not suitable for these conditions. Reef shoes required for reef walk and hat and sun protection required.
We recommend a visit to the doctor and dentist before travelling to overseas destinations. It is your responsibility to advise Botanica of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. Please refer to each itinerary’s fitness level guidelines.
Cancellation Policy for Australian & New Zealand Tours
The following applies:
Days of Notice Prior to Departure: Fee Per Person
70 days or more Loss of deposit
41-31 days 35% of tour fare
30-16 days 50% of tour fare
15 days or less 100% of tour fare
Murray River Cruise BTMRC8
Prices – Deposits – Discounts – Payments
Prices listed on the website are valid at the time of publication but are subject to change. They may be varied by advertising or special offers, or changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. The most up-to-date pricing may be found on our website - www.botanica.travel. Prices will be confirmed at time of booking and honoured for up to seven days. Once the security deposit is paid the price will be guaranteed. Fares are in Australian currency (see insert for New Zealand dollar & Great British pound) and are land content only. Airfares need to be added. For Australian and New Zealand tours a $200 security deposit must be received within 7 days of booking. Final payment is due 70 days prior to departure unless otherwise stated. Botanica/APT reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by Botanica/APT within the specified time.
Cancellation Policy for Australian & New Zealand Tours
The following applies:
Days of Notice Prior to Departure: Fee Per Person
70 days or more Loss of deposit
41-31 days 35% of tour fare
30-16 days 50% of tour fare
15 days or less 100% of tour fare
Included in our cruise and/or tour price
All coach/cruise travel (as indicated on the individual itinerary), port charges, accommodation, sightseeing, meals as indicated, specific excursions, airport transfers on first and last day, gratuities (on specified tours) and the services of a cruise/tour director and Botanical Guide as stated in the itineraries.
Not included in our cruise and/or tour price
Airfares, airport taxes (not specified in itineraries), laundry, passport and visa fees, meals not specified in the itinerary, excess baggage, fuel surcharges and optional excursions not specified in the itinerary. Extra overnight accommodation is not included at the start or end of tour if not specified in the itinerary, or transfers if not specified in the itinerary.
Airport & Cruise Transfers
Airport transfers are included on tours or cruises where indicated in the inclusions and where we are advised of your flight details. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss their pre-booked transfers must make their own way to/from the ship/hotel at own expense. Transfers must be booked and details advised to Botanica/APT at least 60 days prior to travel, otherwise transfers cannot be guaranteed. See itinerary pages for any variations to the above.
Travelling with minors
Children under 12 years of age are not recommended on tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult.
Choosing your holiday
To maximise the enjoyment of your Botanica holiday and to ensure that it lives up to your expectations it is important that you choose the right holiday package for you. Our brochures contain limited information, however, there is more information available online at www.botanica.travel and our qualified staff are available to discuss your options.
Cruising - Cabin Selection
Botanica will make every effort to assign specific cabin numbers or locations on the ship if requested. If this is not possible, Botanica reserves the right to make changes to cabin assignment, within the category booked, without prior notice.
Passengers needing special assistance
Botanica/APT welcomes passengers with disabilities or special needs however, please note the following:
1. Any disability or medical condition requiring special attention must be reported to Botanica/APT at the time of booking including all important information relating to your health, mobility and fitness which may affect your partial or total participation in the cruise or tour. This information is also crucial to allow Botanica/APT to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobility and fitness must also be reported to Botanica/APT as soon as possible and prior to departure. Where possible Botanica/APT will make reasonable adjustments to the tour to accommodate your special needs however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers.
2. If you require special assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking or hearing emergency alarms unaided), you must travel with a companion capable of providing the required assistance or care. Please be aware that APT does not provide personal assistance and consequently deaf passengers must share accommodation with a person capable of hearing alarms, and are ineligible to travel alone in single rooms or cabins. APT is unable to assist any passenger with walking, dining, boarding or disembarking any transportation vehicles (including river and ocean cruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for special assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment.
3. While Botanica/APT will make reasonable efforts to accommodate the special needs of disabled passengers, it is not responsible for any denial of services by any third-party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charged by those parties.
4. Please note coaches and minibuses are not equipped with wheelchair ramps. Most river and ocean ships have elevators, however not all Botanica/APT ships have elevators. Many ships require the use of stairs to go between decks. Further, side by side docking may require passengers to climb and descent stairs to cross over vessels to disembark and embark at times. Botanica/APT ships often sail through remote areas that do not have convenient docking facilities. In such circumstances it will be necessary for passengers to negotiate temporary gangplanks and uneven surfaces. If the crew decide that it is not safe for a passenger to negotiate such operations they may require passengers to stay on board. Cabin doors and restrooms may not be wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the river or ocean cruise ship is at anchor.
Health and fitness
Due to the nature of Botanica’s excursions, a high level of mobility is required. Often lifts are not available and you will be walking on uneven ground. For your enjoyment, you need to be able to walk and stand continuously for at least one hour and keep up with your guide. Mobility is needed for boarding or alighting coaches and cruise ships. We recommend a visit to the doctor and dentist before travelling to overseas destinations. It is your responsibility to advise Botanica of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. Please refer to each itinerary’s fitness level guidelines.
Visa and passports
All passengers must have a valid passport that is valid for at least six months after the holiday package return date. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. Botanica/APT is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas.
Vaccinations
Vaccinations are required for travel to some destinations. Please consult your doctor for details. It is the traveller’s responsibility to ensure they have obtained all necessary vaccinations before departing your country of residence. Please also consult with your doctor or travel clinic regarding the latest malaria zones and medication. Please note vaccinations are the responsibility of the traveller, not Botanica/APT.
Shore excursions
The timing of the shore excursions may differ slightly. They are intended as a guide only and are subject to change without notice. It is not possible for large motor coaches to be used for some city sightseeing. Many towns and cities will be visited by way of walking tours and accordingly, a reasonable level of fitness is required. For river and sea cruising, guests must be able to climb ramps, for ship embarkation/disembarkation. Depending on river and sea levels, these may have a number of steep steps. Guest must also be able to get in and out of Zodiacs. Please consult with your doctor to ensure you have an adequate level of fitness and are in good health before booking a cruise and participating in these touring excursions (Freedom of Choice Touring is subject to minimum and maximum numbers).
Gardens
We have endeavoured to select an interesting and diverse range of gardens, however we can’t be responsible for their presentation. Variations to the gardens visited are at the discretion of Botanica. Sometimes published gardens or garden festivals may not be available and will be replaced where possible.
Solo Travellers
A limited number of single rooms/suites/cabins are available by request at the time of booking. Single supplement must be paid with final payment.
Public holidays / festivals
Virtually all countries have public holidays or religious festivals. The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment.
Late Bookings
Payment in full is required at the time of booking for reservations made less than 100 days before an international tour or 42 days before a tour of Australia or New Zealand. If a reservation cannot be confirmed, all monies will be refunded.
Other Special Offers
Special Deals and Special Offers other than those advertised in the brochure may be promoted by Botanica after the brochure is released. These new special deals/offers do not apply to existing bookings unless otherwise stated.
Booking & paying for your holiday
Price Guarantee
Once your deposit is paid we guarantee the price, giving you peace of mind.
Flight & Airline Changes
The flight timings shown in our brochure, on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affected by events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. Botanica/APT will advise you of any significant changes as soon as it is informed by the airline. Minor timing changes will be shown on your flight tickets. Any change in the identity of the airline, flight timings or aircraft type (if advised) will not entitle you to cancel or make other arrangements without paying any applicable cancellation fees except where specified in these booking conditions. All airfares are subject to flight and booking class availability. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airline. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. Botanica/APT is not liable for delays or disruptions of air travel. Once tickets are issued Botanica will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights.
Out of Date Range Flights
If airlines have not published their schedule at the time this brochure was printed or at the time of booking, Botanica will estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, Botanica/APT will confirm seats and pricing to you by sending you an updated invoice. Once flights have been confirmed by you and payment has been received Botanica/APT will issue your ticket/s.
Botanica/APT Deposit Cancellation Peace of Mind
Applicable when an upfront fee of $95 per person is paid with your deposit. The holiday package can be cancelled prior to the final payment date and your deposit will be retained as a Botanica/APT holding credit to be used for future bookings. If Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future Botanica cruise or tour and cannot be redeemed against the original cruise or tour departure date. Deposit held in credit will exclude fees imposed by third parties, including but not limited to air travel, rail travel and hotels. Botanica/APT reserves the right to ticket air at their discretion and this may be done upon receiving the deposit. Standard airline cancellation fees will apply. In some cases, airfares will be non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. Botanica/APT Deposit Cancellation Peace of Mind applies to new bookings only and is only valid up until 100 days prior to travel. After three years, unused credit funds will incur the original cancellation conditions as per the brochure. This does not replace travel insurance, which you are required to purchase at the time of booking.
Travel insurance
Travel Insurance is not included in your cost. For your protection, you are required to purchase adequate comprehensive insurance that includes (without limitation) coverage for the cost of your holiday package, medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes, and provide a copy to us.
Travel Information and Documents
After booking you will receive an invoice with all the important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Please ensure that you check your flight timings carefully on your tickets, particularly pre or post midnight departures. Approximately 21 days before departure you will receive your e-ticket together with your final itinerary. However, in the case of late bookings, changes or late payment, tickets may be emailed to you.
Special requests
Where a special request (e.g. diet, room location, twin or double-bedded room, a particular facility at a hotel, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. Botanica/APT will pass your request on to the hotel, airline or other supplier but cannot guarantee that it will be accommodated. Botanica/APT will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
Credit & Debit Card Surcharges
If you pay APT by credit or debit card, surcharges will apply. In the case of credit cards a surcharge of between 1% and 3% (depending on the card used), will be added to the tour price. In the case of debit cards a charge of 0.5% will be added to the tour price.
If you want to change or cancel your holiday before departure
Cancellation Policy for International Tours & Cruises
The following applies:
Days of notice Prior to Departure: Fee per person
100 days or more Loss of deposit
99-61 days 50% of tour fare
60 days or less 100% of tour fare
Cancellation Policy for Australian & New Zealand Tours
The following applies:
Days of notice Prior to Departure: Fee per person
42 days or more Loss of deposit
41-31 days 35% of tour fare
30-16 days 50% of tour fare
15 days or less 100% of tour fare
All cancellations must be received in writing by Botanica/APT and are not effective until this notification has been received. If the tour or cruise has commenced, 100% of the full tour price is charged. There is no refund for unused services or if portions of the cruise and/or land arrangements are missed. Cancellation fees also apply to additional accommodation reserved prior to and after the tour or cruise. These cancellation fees are in addition to any fees that may be levied by your travel agent. You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of Botanica/APT’s loss and are otherwise reasonably necessary to protect the legitimate interests of Botanica/APT.
Amendment Fees
An administration and processing fee of $70 per person will apply to any additional changes requested to your original booking after it has been made and confirmed. Once documents are issued, a fee of $70 per person is applicable for any changes.
Cancellation of Ticketed Airfares
A Botanica/APT cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable.
Changes to Ticketed Airfares
If you wish to amend the date or routing on your ticketed air booking, a Botanica/APT amendment fee of $30 per person for the first change and $85 for any subsequent changes will be charged in addition to airline change fees and additional taxes that are applicable. If, for any reason, a name change to a ticketed airfare is required, a $125 per person name change fee will apply for every change in addition to any applicable airline fees.
If we need to change or cancel your holiday before departure
Brochure accuracy
Botanica/APT has endeavoured to ensure that the information given in this brochure about accommodation, itineraries etc., is correct to the best of our knowledge at the time of going to print. However, advertised descriptions and facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package at the time of booking. Additionally, flight times, carriers and routes in the brochure are given for guidance only as there may be changes. Final details will be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described in the brochure as a result of local conditions, weather conditions or annual events. Botanica/APT will endeavour to notify you of any significant changes prior to departure.
Departure Dates
The dates brochured for each tour or cruise are subject to change.
Minimum Numbers on Tours
All tours require a minimum number of bookings in order to be financially viable and to have a pleasant group atmosphere. In the event adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible alternative date (or a refund of the monies paid for arrangements made by Botanica/APT).
Lecturers & Botanical Guides
All Guest Lecturers and Botanical Guides are confirmed at the time of going to print, however if for any reason their personal circumstances change, we reserve the right to replace them with a substitute.
Force Majeure
Force Majeure means the occurrence of an event that is beyond Botanica/APT’s reasonable control and which could not have been reasonably prevented by Botanica/APT, which includes but is not limited to:
(a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts;
(b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather
or sea conditions, high or low water levels;
(c) nuclear or other industrial accident causing environmental pollution or contamination; and/or
(d) change in law, meaning enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which include changes in statute, regulation, determination, by-law, declaration, licence & includes the common law as applicable from time to time including changes or amendments in regulations or access to services, sites or countries caused by declared epidemic or pandemic events.
Termination of Booking Contract or Change of Travel Arrangements Due to Force Majeure
If Botanica/APT, in its reasonable opinion, considers that any Force Majeure event prevents Botanica/APT (whether directly or through its employees, contractors, subcontractors and agents) from lawfully and/or safely providing any products and/or services subject of the booking contract to you, Botanica/APT may immediately by written notice: (a) terminate the booking contract (in whole or in part); and/or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs.
Limitation of Liability in the Event of Force Majeure
In the event of a Force Majeure event making it impossible or unsafe for Botanica/APT to deliver all or part of the holiday package, Botanica/APT will refund the customer for the unperformed part of the holiday package less any reasonable losses incurred before cancellation. Losses may amount to a substantial proportion of the booking price. APT will use reasonable endeavours to minimise losses incurred by customers. Customers must take out travel insurance to protect themselves against loss in the circumstances.
On holiday
Noise & vibration
Botanica/APT takes reasonable steps to minimise noise and vibrations on the ships. You acknowledge and accept that some noise and vibration may be experienced on vessels and that Botanica/APT is not liable to you for any such noise or vibration.
Docking position
During port stops, river cruise ships may dock side by side obstructing views and requiring you to pass through other ships to embark or disembark.
Sun Deck - European River Vessels
During passage through locks or under low bridges, or in the case of adverse weather, it may be necessary to close the main sun deck for passenger use. In the interests of safety, sun deck closures are rigidly enforced. While circumstances will vary and are beyond control, closures of the main sun deck may amount to 4-6 days on average per 15 day cruise. The lower sun deck may also close for short periods of time.
Local purchases
Botanica/APT is not responsible for any items you may purchase locally i.e. jewellery / furniture etc. You acknowledge that you are solely responsible for any import duty or freight costs.
Personal belongings and lost items
For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, electrical or battery-operated appliances, as well as basic essentials such as a change of clothing and toiletries. It is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss.
Disruption to cruising and Itinerary arrangements
Itineraries are intended as a guide only and are subject to alteration without notice. Alternations may be necessary for various reasons including, without limitation, road, river or weather conditions, strikes, airline schedule changes or other reasons beyond Botanical/APT’s control. If conditions render any routes unsafe for navigation, Botanical/APT reserves the right to provide alternative services including, but not limited to, accommodation on the docked ship or substitute land arrangements.
Itineraries will operate as far as possible as detailed in this brochure. However, sometimes for reasons beyond our control, it may be necessary to make alterations to your itinerary. Botanical/APT will not be liable for any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. Additionally, you are not entitled to any refund for any alterations to your itinerary that are caused or contributed to by any flood or water level events or such other events which are beyond our control. Botanical/APT cannot guarantee exact arrival and departure times for carriers and operators used by APT and APT will not be liable for failure to make connections with any other services or attractions beyond its control.
On return from your holiday
Data protection policy
Any personal information (including sensitive information and health information) that Botanica/APT obtains and retains from you or about you is necessary for our business purposes. Our Privacy Policy details why we collect this information, who we may disclose it to (including overseas recipients), and the main consequences if we do not collect it. Our Privacy Policy also contains information about how you may seek access to, or correction of, the personal information held about you, and our complaint resolution procedures. Our Privacy Policy is available at www.botanica.travel/privacy or by request to us. By providing personal or sensitive information to us, you are agreeing to the terms of our Privacy Policy.
General information
Limitation of liability
1. Our holiday packages include the services of independent operators, such as hoteliers, airlines, cruise companies and other operators, who are not agents, servants or employees of Botanica/APT. Although we take care in selecting the independent operators of independent services and the optional tour excursions, we cannot and do not take responsibility for the conduct of the operators, their servants and agents or for any ramifications of that conduct. These tours may include, but are not limited to, activities such as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume that these activities involve varying degrees of risk.
2. If, in the opinion of any representative of APT, your mental or physical condition, or general behaviour is such as to affect your own health and safety, render you incapable to care for yourself, cause you to become a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday package. APT representatives are empowered to ask guests to depart a holiday package if they are displaying known COVID-19 symptoms. Abuse or harassment of any kind toward crew, contracted suppliers or other guests may result in immediate removal from a holiday package. Guests will be responsible for arranging and paying for their own transport home if they are asked to leave the tour. APT is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package.
3. Botanica/APT accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control.
4. Any term, condition or warranty expressed or implied by statute or otherwise for the products and/or services is excluded to the full extent permitted by law. Nothing in this booking contract excludes, restricts or modifies the application of the Competition & Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced.
5. To the full extent permitted by law, Botanica/APT’s liability arising under or in connection with this booking contract:
(a) is limited to the re-supply of the products and/or services or the payment of the cost of re-supply of the products and/or services to you; and (b) excludes liability for any indirect or consequential losses suffered by you or any third party, howsoever caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party.
6. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of Botanica/APT in respect to any monies paid to your travel agent unless and until Botanica/APT notifies you (by way of a booking confirmation advice or payment receipt advice) that monies have been received by Botanica/APT. Botanica/APT reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by Botanica/APT within the specified time.
Medical assistance
Botanica/APT does not employ medical staff on our ships or tours. Should you require medical attention, local medical services will be contacted immediately. You are responsible for all charges that result from visiting a medical facility, or for a medical practitioner visiting you. Botanica/APT is not responsible for the type or quality of the medical services you may receive.
Smoking
For other passengers’ comfort there is no smoking on coaches or river and ocean ships, except in designated areas.
Service enquiries
If a problem occurs during your tour or cruise you should, in your own interests, advise your tour/cruise director so that steps can be taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to Botanica/APT within 30 days.
Luggage limits
Each passenger is entitled to take one piece of luggage that does not exceed 160 cm (63 inches), or weigh more than 20 kg (44 pounds). Dimensions for checked baggage are calculated by adding together the width, height and depth of the piece of baggage. Extra bags: An extra charge will be imposed to cover porterage and handling of any additional luggage.
Maps Within This Publication
Note that maps may not be to scale.
Images
Some images within this publication are courtesy of Judy Vanrenen, James Prasser, Sandra Harman, Simon Rickard, Toby Musgrave, Tourism Victoria, Roberto Seba, Brett Boardman, Mayfields Gardens, Old Wesleydale Gardens, Noble Caledonia and AmaWaterways.
Publication No. BOT-78. Publication, prices and itineraries valid from 1 January 2020 and supersedes
all other publications. Botanica World Discoveries trades as a division of Australian Pacific Touring Pty Ltd
ABN 44 004 684 619 ATAS Accreditation # A10825